FAQs

What's your PACKAGING & HANDLING policy?
What about SHIPPING & DELIVERY?
Do I have to pay customs & import charges?
Do you accept RETURNS & EXCHANGES?
How do I choose the RIGHT SIZE for me?
Are there any special CARE INSTRUCTIONS?
What's the FINE PRINT?

PACKAGING
As CRUZ&PEPITA strives towards sustainability and minimal waste, your purchase will be lovingly coddled in unbleached tissue paper and packaged in a rigid envelope made from recycled cardboard.

The outside might not be sexy, but it's what's inside that counts, after all.

HANDLING
Your purchase will be handled with the virus version of kid gloves, ie. rubber gloves, and a whole lotta Purell.

We have selected DHL to be our global shipping partner, offering their "Express On Demand" service. We think it's the fastest, most flexible service for the best price.

GUIDE COSTS & TIMING

FRANCE (Metropolitan)
12€ || 1-2 days

EUROZONE
12€ || 1-2 days

UK
15€ || 1-2 days

NON EU & NEAR EAST (including Switzerland, Israel, Turkey)
18€ || 2-3 days

CANADA/US
20€ || 1-2 days

REST OF WORLD
32€ || 3-5 days

The correct delivery cost will be calculated at checkout, based on your location.

PLEASE NOTE that orders taken after 14h GMT+1 (2pm Paris time) might not be processed until the next day.

In a word, yes. (Sorry.)

When you select a non-EU shipping address, you will notice a price change at checkout. That is because we will remove the 20% value added tax imposed by the EU.

HOWEVER, you will need to pay local duties separately when your purchase reaches customs in your destination country.

DHL will inform you of these charges and collect your payment by credit card through their secure online system.

For our Canadian customers, this article in Flare magazine explains: https://www.flare.com/fashion-beauty/import-duties-taxes-online-shopping-canada/

Unworn, mint-condition purchases may be returned free of charge within 14 days of delivery for a full refund, excluding local tariffs and taxes if applicable.

To organise a return, please email enroute@cruzandpepita.com with the word RETURN and your original ORDER NUMBER in the subject.  CRUZ&PEPITA reserves the right to reject a return if the condition of the item is deemed unacceptable for resale.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

FIT & SIZE
I have described how each garment fits and provided a size chart where appropriate.
The measurements on the size chart refer to the garment, not you.
If you're not sure about a size, I suggest you grab one of your own dresses, lie it flat on a table and measure the distance from the bottom of one arm hole to the bottom of the other armhole and compare that measurement with the armpit to armpit measurement stated in the size chart. Do the same from hip to hip. That's the best way to decide which size is right for you.
Since different fabrics behave and stretch differently, measurements might vary from one fabric to the next, even if the dress model is the same so always check the measurment before purchase.
MODEL WEARS...
Until I can afford to hire Arizona Muse, that model is me, Pepita. I'm 175cm (5ft.7-and-a-half inches) tall and let's just say, shaped like a sweet pear.
I'm between a European size 36 and 38; more 36 on top and definitely 38 around the derriere.
The Stockman is a size 38, albeit a slim-hipped "couture" one. (Like many couture models, she doesn't seem to eat. Unlike me.)
As a very rough guide:French 36 = Italian 40 = UK 8 = US 4French 38 = Italian 42 = UK 10 = US 6French 40 = Italian 44 = UK 12 = US 8French 42 = Italian 46 = UK 14 = US 10French 44 = Italian 48 = UK 16 = US 12
Please note: Since so many brands fit their garments differently these days The EU sizes indicated on the size charts are just a guide. Best to get your tape-measure out.

Unless the garment's care tag states otherwise, your silk or silk + cotton mix CRUZ&PEPITA dress can be hand-washed in cold water and ironed on a low-setting without steam.

You could also send it to an eco-responsible dry cleaner.

(Just between us, I've washed most of my prototypes in the cold, gentle cycle of my washing machine with a splash of ECOVER Delicate Laundry Detergent and have had no probs whatsoever.)

If you're really, really bored, grab yourself a cup of coffee and knock yourself out reading the terms & conditions here.

WRAPPING

To keep waste and weight to a minimum, your purchase will be wrapped without a lot of fussy packaging but with a lot of love.

DELIVERIES

FREE world-wide delivery on all orders over €400, with our trusted shipping partner, DHL. See FAQs for details.

COMMITMENT

Our garments have been specially priced to be fair to the people who make them and to the people who wear them. That's you!